Returns & Exchanges
At The Saltworks Company, we want you to be completely satisfied with your fragrance and skincare purchases. If you are not entirely happy with your order, you may return any unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer care team with your order number and reason for return to receive a Return Authorization and the correct shipping address.
Secure Packaging
Carefully pack the items in their original boxes to prevent damage during transit, ensuring all seals remain intact for hygiene purposes.
Ship the Items
Affix the provided return label or use a tracked shipping service of your choice to send the parcel back to our fulfillment center.
Receive Your Refund
Once our quality control team inspects the returned products, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing